СЛИВЕН ЕООД

Privacy Policy

‌Effective Date: September 22, 2026‌

This Privacy Policy is issued by ИН ХАУС СЛИВЕН ЕООД, with registered address at ул. Илинденско въстание №11, 8800 Sliven, contact email [email protected], and contact phone number +359 70020380 (referred to as “we”, “us”, or “our” in this policy). This document legally governs how we collect, store, process, use, disclose and protect your personal data when you access and use our e-commerce website www.sliveneood.com, which provides ergonomic garden tools and full-range gardening gear for home growers caring for backyards, balconies and raised beds. This policy is drafted in plain, easy-to-understand language without unnecessary jargon, to ensure full transparency about our data practices for all users, in full compliance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), the Personal Information Protection Law of the People’s Republic of China (PIPL) and all other applicable global data protection regulations.

1. User Privacy Protection Principles

All our data processing activities strictly follow the core principles of legality, fairness, necessity, transparency, data minimization, traceability, security, retrievability and erasability. We only collect personal data that is directly relevant to providing you with high-quality gardening product shopping services, and we never process your personal data for purposes that are incompatible with the disclosures set out in this policy. As an e-commerce platform trusted by over 63,000 happy customers, with a 98% highly trusted rating and more than 120 unique gardening products available on our site, we treat every user’s personal data as a core protected asset, and align all our data practices with global data security and privacy protection policy requirements.

2. Scope of Personal Data We Collect

We only collect personal data that is strictly necessary to fulfill our service commitments to you, including the following categories:

  • ‌Basic account and order information‌: Your full name, email address, delivery physical address, contact phone number, and payment details required to process and complete your order for garden tools and gardening gear. This data is collected exclusively for shipping your purchased items, processing payment transactions, and resolving any order-related after-sales issues.
  • ‌Device and browsing data‌: Your IP address, device type, browser information, and browsing behavior on our website, including pages you view, products you add to your cart, and time spent on different sections of www.sliveneood.com. This data is used to optimize our website function layout, recommend gardening products that better match your home growing needs, and troubleshoot technical malfunctions to ensure you get a smooth shopping experience.
  • ‌Voluntarily submitted information‌: Any additional details you actively fill in when contacting our customer service, participating in our gardening activity surveys, or signing up for our new arrival notifications for fresh gardening gear.

We will never collect any sensitive personal data including racial origin, religious beliefs, medical health information without your explicit separate written consent.

3. Legal Basis for Data Processing

For all personal data processing activities carried out on our website, we rely on the following lawful bases under applicable regulations:

  1. ‌Contract performance‌: Processing your name, delivery address and payment data is necessary to fulfill the purchase contract we enter into with you when you place an order on our site, to ensure we can deliver your selected ergonomic garden tools to the designated location accurately and on time.
  2. ‌Legitimate interest‌: We process partial browsing data to conduct reasonable operational optimization of our e-commerce platform, which will not override your fundamental privacy rights, and helps us continuously improve the quality of gardening products and after-sales services we provide for all home growers.
  3. ‌User consent‌: When you subscribe to our new product notification emails, or agree to the deployment of non-essential cookies on our website, the relevant processing activities are based on your clear, freely given, specific and revocable consent. You have the right to withdraw any consent you have granted at any time by contacting us through the contact channels listed in this policy.

4. Storage Period of Your Personal Data

We do not retain your personal data for any longer than is strictly necessary for the specific purposes disclosed in this policy:

  • For completed order data including order logs, we retain the relevant information for 10 years as required by local tax and commercial regulatory requirements, to fulfill legal archiving obligations.
  • For account data of users who have not placed any orders or logged into their accounts for 3 consecutive years, we will actively anonymize or securely delete all their personal data, except for data that we are legally obligated to retain for longer periods.
  • For cookie-related browsing data, we will retain this data for no more than 13 months, after which we will automatically clear or fully anonymize the relevant records.
    After the legally required retention period expires, we will carry out a standardized secure data deletion and destruction process, to ensure no residual personal data can be recovered or accessed by any unauthorized party.

5. Third-Party Data Sharing Disclosures

We will never sell, rent or trade your personal data to any irrelevant third parties for commercial purposes without your explicit consent. We only share necessary personal data with the following limited categories of third parties, and all third-party processors are required to sign strict data processing agreements with us to ensure they maintain the same level of data security protection as we do:

  • ‌Logistics and shipping partners‌: We share your delivery name, address and contact phone number with designated shipping companies, solely for the purpose of arranging the delivery of your purchased gardening products to your specified location.
  • ‌Payment processing service providers‌: We share necessary payment related data with licensed payment institutions, which is only used to complete the payment transaction verification, prevent fraudulent payment activities, and protect your fund security during the shopping process.
  • ‌Certified marketing service providers‌: When you have explicitly agreed to receive our promotional notifications, we may share your email address with our trusted marketing partners, to send you updates on new arrival gardening gear, seasonal gardening tips, and exclusive discount offers that match your interests.
  • ‌Regulatory authorized parties‌: We may disclose your personal data when we are required by mandatory legal summons, court order or official regulatory request, to fulfill our legal compliance obligations.

Under the requirements of CCPA, we explicitly notify you that we do not sell any of your personal data to third parties, and you have the full right to opt out of any non-obligatory data sharing activities at any time.

6. Your Legally Guaranteed Rights

According to GDPR, CCPA, PIPL and other applicable data protection regulations, you enjoy the following full set of legal rights related to your personal data:

  1. ‌Right of access‌: You have the right to submit a request to us to obtain a copy of all personal data we hold about you, as well as detailed information about how we process your data.
  2. ‌Right to correction‌: If you find that any of your personal data stored on our system is inaccurate or incomplete, you can contact us at any time, and we will help you correct the relevant information within 7 working days to ensure the accuracy of your data.
  3. ‌Right to deletion (Right to be forgotten)‌: You have the right to request us to fully delete all your personal data under our control, on the condition that there are no conflicting legal retention obligations that we must fulfill. We will complete the deletion process within 15 working days after verifying your identity, and notify all relevant third-party data processors to also delete all copies of your data.
  4. ‌Right to restriction of processing‌: You have the right to require us to suspend the processing of your personal data under specific scenarios, such as when you dispute the accuracy of your personal data, or when our processing activities are no longer legally justified.
  5. ‌Right to data portability‌: You can request us to export all your personal data that you have provided to us, in a structured, commonly used and machine-readable format, so that you can transmit this data to other service providers easily.
  6. ‌Right to opt out of marketing communications‌: You can unsubscribe from our promotional marketing emails at any time by clicking the “unsubscribe” button at the bottom of all marketing emails, or send us a notification via our contact channel to stop sending you relevant promotional content immediately.
  7. ‌Right to lodge a complaint‌: If you believe our processing of your personal data has violated applicable data protection regulations, you have the right to submit a complaint to the relevant local data protection supervisory authority.

To exercise any of the above rights, you can send your request to our dedicated data protection team at [email protected]. We will verify your identity by matching the information you provide with our existing account records, and we will not charge any administrative fees for processing your legitimate request, unless your request is repetitive, excessive or clearly unfounded.

7. Cookie Policy

Our website www.sliveneood.com uses cookies and similar tracking technologies to improve your browsing experience:

  • ‌Necessary functional cookies‌: These cookies are essential to ensure the basic operation of our website, they allow you to log into your account, add products to your shopping cart, and complete the checkout process normally, and they cannot be disabled through our website’s consent management system.
  • ‌Performance cookies‌: These cookies help us count the number of visitors to our website and analyze browsing traffic patterns, so we can identify which pages of our gardening product catalog are the most popular, and continuously optimize our website loading speed and page layout.
  • ‌Functional cookies‌: These cookies remember your preference settings such as your selected language and preferred product display sorting method, to make your next visit to our website more convenient and personalized.
  • ‌Targeting cookies‌: These cookies may be used by our advertising partners to push gardening product related promotional content that matches your interests on other platforms, and they will only be deployed after you give us your explicit consent.

When you first access our website, you will see a clear cookie consent banner, where you can choose to customize your cookie preference settings, and you can modify or withdraw your consent to non-essential cookies at any time through the privacy settings page on our website.

8. Data Security Protection Measures

We have implemented comprehensive appropriate technical and organizational measures to ensure the security level of your personal data is fully aligned with the potential risks of data processing, in full compliance with the requirements of Article 32 of GDPR:

  • All personal data transmitted between your browser and our server is protected by industry-standard TLS 1.3 encrypted transmission, to prevent data interception during transmission processes.
  • All stored personal data is encrypted at rest using AES-256 encryption algorithm, and we implement strict role-based access control and permission management system, ensuring that only a very limited number of authorized employees can access your personal data, and only to the minimum extent required to perform their job duties.
  • We have deployed continuous security audit and 24/7 risk monitoring mechanisms, to detect any abnormal access attempts to user personal data in real time, and carry out regular third-party data security audits every 6 months to continuously verify the effectiveness of our security protection system.
  • We have a complete data breach emergency response mechanism. In the unlikely event that a personal data security incident occurs, we will immediately start the emergency process, take all possible measures to control the spread of the incident, notify the affected users and the relevant regulatory authority within 72 hours as required by GDPR, and take all necessary remedial measures to minimize the potential impact on users.

In accordance with the accountability principle set out in GDPR, in any potential damage compensation dispute related to personal data processing, we will bear the full legal burden of proving that all the technical and organizational security measures we have implemented are appropriate and meet the legal requirements, and we will not be exempted from compensation liability for user damages merely because the data security incident is caused by a third party hacking attack.

9. International Users and Localization

Our e-commerce website serves home growers around the world. For users visiting our site from different countries and regions, we continuously localize this privacy policy to adapt to all languages supported by www.sliveneood.com, to build trust for international shoppers navigating our data rules. All localized versions of the policy will maintain full consistency with the original terms, while ensuring full compliance with the local data protection regulations applicable to the region where the user is located.

10. Contact Information and Updates of This Policy

If you have any questions, comments, or requests related to this Privacy Policy or our personal data processing practices, you can contact us through the following channels at any time:

  • Company Name: ИН ХАУС СЛИВЕН ЕООД
  • Physical Address: ул. Илинденско въстание №11, 8800 Sliven
  • Contact Email: [email protected]
  • Contact Phone Number: +359 70020380

We reserve the right to update and revise the terms of this Privacy Policy according to the updates of applicable laws and regulations, or the adjustment of our business operation requirements. When we make major changes to this policy, we will prominently post a notice on the homepage of www.sliveneood.com before the new revised policy takes effect, to inform all users of the adjusted content. Your continued access to and use of our website after the effective date of the revised privacy policy will be regarded as your acknowledgment and acceptance of the updated terms.

This Privacy Policy constitutes a legally valid legal document between you and ИН ХАУС СЛИВЕН ЕООД, confirming that we will always be committed to protecting your personal privacy rights, while providing you with high-quality ergonomic garden tools and full-cycle gardening service experience for all your home growing needs.