Effective Date: September 22, 2026
These Terms of Service constitute a legally binding agreement between you as the user and customer, and ИН ХАУС СЛИВЕН ЕООД, the registered operator of our official e-commerce platform, with our registered business address at ул. Илинденско въстание №11, 8800 Sliven, official contact email [email protected], and customer support hotline +359 70020380. By accessing, browsing, creating an account, or completing any purchase transactions through our official website www.sliveneood.com, you confirm that you have fully read, understood, and agreed to be bound by every term, clause, and condition laid out in this document. If you do not agree with any part of these Terms of Service, you are not authorized to continue using our platform services, and must exit the website immediately.
Our platform is built exclusively for home growers of all experience levels, to help every user dig, plant, and thrive, by providing ergonomic garden tools and high-quality gardening gear for you to dig, prune, and tend your backyard, balcony, and raised beds. As a 98% highly trusted platform that currently serves more than 63,000 happy customers, with over 120 unique gardening products listed across our catalog, we have designed these service terms to protect the legitimate rights and interests of all parties, maintain a fair, transparent, and secure transaction environment, and set clear, actionable rules for all interactions between users and our service system.
1. Platform Eligibility and User Account Registration
To create a personal user account on www.sliveneood.com, you must be at least 18 years of age, or have full legal capacity to enter into binding commercial agreements under the laws of your country of residence. If you are registering an account on behalf of a minor, you take full legal responsibility for all activities conducted through the account, including all purchase transactions and any potential damages caused by improper use of gardening tools.
When you complete the account registration process, you are required to provide accurate, up-to-date, and complete personal information, including your valid full name, active email address, correct delivery address, and usable contact phone number. You are fully responsible for updating your account information in a timely manner if any of your personal details change later, to ensure we can contact you properly about order status updates and after-sales service arrangements. You are also obligated to safeguard your account login credentials, and take full responsibility for all activities that happen under your account. If you detect any unauthorized access to your account, you must notify our customer service team immediately, and we will help you reset your password and lock any abnormal account operations in time to avoid potential property losses.
We reserve the right to reject new account registration applications, or suspend or permanently terminate an existing account, without incurring compensation liabilities, if we have reasonable evidence to confirm the account information is falsified, the account is used for fraudulent transactions, or the user has violated any mandatory clauses in these Terms of Service on repeated occasions.
2. Product Information, Pricing and Transaction Rules
All gardening products displayed on our www.sliveneood.com platform, including our full lineup of ergonomic hand trowels, durable pruning shears, raised bed soil cultivators, balcony watering systems, and all other 120+ total products, have their detailed product descriptions, usage specifications, material parameters, and high-resolution demonstration photos published on their corresponding product pages. We make every reasonable effort to ensure all product information is as accurate as possible, but minor non-substantial differences between physical products and page display due to screen color calibration differences are not classified as product quality defects.
All prices listed on our platform are denominated in Bulgarian Lev by default, unless otherwise explicitly marked for cross-border regional displays. All listed product prices do not include shipping fees, applicable value-added tax, or potential customs duties for international cross-border orders, and all related extra fees will be clearly calculated and displayed on the final order checkout page before you confirm payment. We reserve the right to adjust product prices at any time according to inventory status, raw material cost fluctuations, and seasonal promotional arrangements, but the price you confirm and pay for at the moment of completing a valid order will be strictly honored, and subsequent price adjustments will not affect the transaction validity of your already submitted paid order.
Once you select products, fill in valid shipping information, submit your order, and complete the payment successfully, a formal binding purchase contract is established between you and ИН ХАУС СЛИВЕН ЕООД. You will receive an official system-generated order confirmation email immediately from our system to prove the validity of the transaction. Under normal circumstances, we will not unilaterally cancel a paid valid order, but we reserve the right to cancel the order and issue a full refund if the product you ordered is out of stock beyond our restock forecast, or the transaction is confirmed to be caused by obvious system pricing errors that would make the transaction obviously unfair.
3. User Code of Conduct
When you use our www.sliveneood.com platform services, you agree that you will not engage in any of the following prohibited activities:
- You will not use the platform for any illegal purposes, including but not limited to fraudulent order creation, using stolen payment information to complete transactions, or reselling our purchased gardening products in large volumes for commercial scalping to disrupt the normal order supply for our regular home grower customers.
- You will not carry out any malicious attacks, data crawling beyond authorized scope, or interference operations against our website server system, that may cause damage to the normal operation of our platform or lead to data security risks for our other 63,000+ happy customers.
- You will not publish false, defamatory, violent, or pornographic content in our product review section, community gardening sharing area, or in your communications with our customer service team, that harms the legitimate rights of other users, our brand reputation, or the normal order of our platform.
- You will not abuse our after-sales support policy by submitting large numbers of malicious returns, repeated false damage claims, or repeated only-refund requests that violate our official Refund and Returns Policy, which will waste our service resources and create unfair burden for all other normal users.
If we detect that you have conducted any of the above prohibited activities, we have the right to immediately suspend your account access, terminate all ongoing order services, and if the activities cause confirmed economic losses to our platform, we reserve the right to pursue corresponding legal compensation from you.
4. Intellectual Property Rights
All content published on www.sliveneood.com, including but not limited to website page design, original copywriting content including our “Dig, Plant, Thrive” brand slogan, product original photos, gardening tutorial guides, platform trademark logos, software system code, and all copyrighted materials, are the exclusive intellectual property assets owned by ИН ХАУС СЛИВЕН ЕООД. You are not authorized to reproduce, distribute, publicly display, or use any of these intellectual property assets for commercial purposes without our explicit written prior permission.
When you publish original gardening experience sharing content, product usage photos, or legitimate product reviews on our platform, you confirm that you own the full intellectual property rights of the content you submit, and you grant us a non-exclusive, royalty-free, perpetual license to use, edit, and display this content on our platform for the purpose of promoting gardening culture for our home grower community, without needing to pay extra remuneration to you. If any third party submits a complaint claiming that the content you published infringes their legal rights, you will take full legal responsibility for handling the dispute and compensate us for any related losses we incur from the complaint.
5. Service Provision Disclaimer and Liability Limitation
Our platform will make all reasonable efforts to ensure continuous, stable access to the website services, but we do not guarantee 100% uninterrupted service under all scenarios. Temporary service interruptions caused by regular system maintenance, necessary server upgrades, network communication failures outside our control, natural disasters, force majeure events, or other unforeseeable circumstances that are beyond our reasonable control, will not be classified as service breaches on our part, and we do not need to bear corresponding direct or indirect compensation liabilities for the temporary service unavailability.
To the maximum extent permitted by applicable local laws, ИН ХАУС СЛИВЕН ЕООД will not be liable for any indirect losses, incidental losses, consequential damages, including but not limited to lost gardening crop revenue, reduced expected harvest profit, or other non-direct property losses, caused by the use of our platform services or purchased gardening products. Our total maximum aggregate compensation liability for any dispute related to our platform services, regardless of the cause of action, will not exceed the actual total amount you paid for the specific order that gives rise to the dispute.
It should be particularly noted that all our gardening tools are designed and produced to meet standard home gardening safety requirements, but you must strictly follow the included product usage instructions when operating the tools, and take corresponding safety protection measures according to the actual gardening scenarios. We will not bear any compensation responsibility for personal injuries or property damages caused by improper operation, non-compliance with safety guidelines, or excessive use of the products beyond their designed application scope.
6. Dispute Resolution and Governing Law
These Terms of Service are governed by and interpreted in accordance with the laws of the Republic of Bulgaria. For any disputes arising out of or related to the execution, interpretation, and performance of these Terms of Service, you and ИН ХАУС СЛИВЕН ЕООĐ will first try to resolve the dispute through friendly equal negotiation. If the two parties cannot reach a mutually acceptable resolution through negotiation within 30 days after the dispute arises, either party can submit the dispute to the competent local court in the city of Sliven for legal resolution.
If any individual clause in these Terms of Service is confirmed by a competent judicial authority to be partially invalid or unenforceable, the validity of all remaining other clauses will not be affected, and the invalid clause will be replaced by a new valid clause that is as close as possible to the original intended commercial purpose of the original clause.
7. Terms Updates and Contact Information
We reserve the right to modify, adjust, and update these Terms of Service at any time according to the development of our business operations, updates to applicable local regulatory requirements, and feedback collected from our 63,000+ happy customers. When we make major substantive changes to these terms, we will post a prominent notification on the homepage of www.sliveneood.com, and notify all registered users via their reserved email address at least 15 days before the revised terms take effect. Your continued use of our platform services after the effective date of the updated Terms of Service will be deemed that you have fully agreed to accept all the revised contents.
If you have any questions, suggestions, or inquiries related to these Terms of Service, please do not hesitate to contact us at any time via our registered address ул. Илинденско въстание №11, 8800 Sliven, official contact email [email protected], or our customer support hotline +359 70020380. Our dedicated service team will respond to your request within no more than 24 working hours, and provide you with clear, detailed explanations to resolve all your concerns properly.
These Terms of Service represent the complete and full agreement between you and ИН ХАУС СЛИВЕН ЕООД regarding the use of our e-commerce platform services, and supersede all previous oral or written informal agreements, communications, and understandings between the two parties related to the same subject matter.